Return Policy

Missing, incomplete or damaged orders

If your order arrives incomplete and you believe items are missing, firstly please check your order confirmation and dispatch email to make sure it was included in the parcel. If the item was expected as documented please notify us within 48 hours of receipt with the details of any missing item(s).

If your order has been dispatched but hasn’t arrived within the expected time period, please email our Customer Services team, or call us on 013322416304 between 8.30am and 5.00 pm, Monday – Friday.

If your order arrives and the goods are damaged or following installation appear to be faulty , please contact our Customer Services team, or call us on 013322416304 between 8.30am and 5.00 pm, Monday – Friday. We will of course refund or replace the faulty items as quickly as possible for you. Please do not dispose of the faulty item(s) as we may need to arrange to have this returned to us for inspection. Should this be required you will be emailed a Freepost Returns Label with a returns reference (RE) number.

Returns Procedure

Our aim is to provide you with the highest levels of customer service whether you may have changed your mind, or experienced a problem with regards to your purchase.

We want you to be happy with your purchase. If this is not the case, just return the product to us following the instructions below, and we’ll refund it to the credit or debit card of the person who originally placed and paid for the order.

Please do not return any items to The Lighton Company without contacting us first. This can be done by calling us on 013322416304 or sending an email.

Please note our office hours are 8.30 am – 5.00 pm Monday – Friday.

If you wish to make a return please include:

  • Your full contact details
  • Details of the product you wish to return including the quantity
  • Reason for return
  • Date of purchase
  • Our invoice number

Important Notes:

  1. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.
    b. Once we get your parcel and confirm all returned products, we will make the refund.
    c. Please make sure you have read all the information on this page before proceeding with your return. 
    d. Orders over 30 days of receipt of delivery cannot be returned. Product warranty is available.

Refund Process

Refunds are issued based on the payment method used at the time of purchase. We issue refund in 1 business day after we receive return.
If you pay via PayPal, you will receive refund instantly.
If you pay via credit card or bank account, you will receive refund within 5 business days (depends solely on your card company’s policies).
If you pay via bank transfer, you will receive refund in 2 business days.

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